DISRUPT – when you’re involved in the outsourcing industry or studying it, you’ll hear this word a lot. Don’t let it fool you nor scare you. Disrupt or disruptive in this context takes the secondary definition of being, in fact, innovative or groundbreaking.
To be specific, it’s Disruptive Outsourcing.
What is Disruptive Outsourcing?
The better question is, how does it work? Disruptive outsourcing is just like ‘regular’ outsourcing but utilises more advanced and innovative technologies like cloud computing, RPA (Robotic Process Automation), cognitive automation, voice search and more. According to a 2018 outsourcing survey report by Deloitte, disruptive outsourcing is ahead of traditional outsourcing when it comes to driving competitive advantages.
In short, disruptive outsourcing is the improved version (on so many levels) of traditional outsourcing and it’s taking over. Demand for IT professionals and solutions across the outsourcing landscape surged last 2018. In 2019, outsourcing providers and professionals are hoping to go beyond disruptive outsourcing.
Businesses are actually willing to spend more money despite outsourcing being mainly a cost-cutting strategy. The decision to push through is the promise of improved performance and innovative solutions within the business and through to customer experience.
Transforming Businesses
Disruptive outsourcing solutions address both business and IT challenges in business. Most buyers are adopting a cloud-based IT infrastructure setup and are ditching their legacy or traditional based systems. This enables businesses to utilise cloud computing for comprehensive control and navigation over various configurable computer systems. Not to mention cloud computing eliminates lengthy contracts and limited access. Basically, people can accomplish so much with just a few clicks – a world we’re all becoming so familiar with.
Disruptive outsourcing immediately improves the agility of data management and sharing, KPI’s (Performance Indicators) reporting, work collaboration, video conferencing, user experience and customer support. Not only that, improved speed to market, reduction of errors, streamline existing processes, better scalability and lower costs are also top objectives. Businesses can track and monitor their operations, outputs and growth efficiently and with more ease, meaning they can focus on their focus activities of expanding.
The Disruptive Hurdle – Data Security
Adopting or transforming from traditional outsourcing to disruptive isn’t always easy. There is a big issue with data security in the outsourcing industry. The concerns start with data migration and then data resiliency. Businesses want their data protected 24/7 obviously understandable with cloud adoption. Outsourcing providers want businesses to see cloud computing as a leap forward solution and not simply an alternative to other business processes.
There’s also the learning curve when adopting disruptive outsourcing since it opens people and businesses to new technology. Which is why outsourcing providers are urging businesses to embrace innovative techniques within their operations and realise real and positive change.
What’s Next?
Disruptive outsourcing is truly gaining headway in the industry. Outsourcing professionals are looking to further outsource and people are asking how is that even possible? It’s important to keep in mind that outsourcing is active in most industries. Remember, if it can be done here, then it can be done there.